Demonstration of Mastery at Too Jay's: Roles and responsibilities lead to results

If the post, "Being A Coach at Denny's” is about a recipe of success for support, then my experience at Too Jay's was the demonstration of mastery. During my short visit it was obvious that the staff knew their roles and responsibilities and they have succeeded in achieving their short and long term goals: my immediate satisfaction and having me longing for a return visit. Honestly I am thinking it was more than just knowing and performing their job, but it was the impression that they actually loved the job that they were hired to do.

It would only be an assumption that the hostess has aspirations to do more than to anticipate my arrival, but I would never know it. It would only be an assumption that the busboy has aspirations to do more than check ketchup bottles, but I would never know it. It would only be an assumption that the waitress has aspirations to do more than to make me feel that I was making the best food choice of the day, but I would never know it.

I actually believe the hostess, the busboy, and the waitress wanted to be there and make my experience as enjoyable as possible.